How to export your clients and pets

Excel and CSV hold the same information. The clients list has one row per client, sorted by last name. The pets list has one row per pet, listed under its owner.

• Clients: name, phone, email, address, text and email consent, email problems, language, vet, emergency contact, client notes, pet list, where the client came from, client since, last and next visit, visits, no shows, cancelled visits, strikes, total paid, and tips.

• Pets: owner, species, breed, sex, birthday, age, weight, size, color, coat, flags, allergies, behavior notes, health and safety notes, grooming notes, client grooming concerns, vaccines, last and next visit, and visits.

• Mobile groomers also get each client's service address, gate and access notes, and any other service addresses.

• Never included: photos, documents, signed agreements, and saved cards.

Every client has a Client ID and every pet has a Pet ID. The pets file repeats the owner's Client ID, so you can match each pet to its owner in any spreadsheet. The IDs stay the same every time you export.

Dates are written year first, as in the tables above, and money as plain numbers, so every spreadsheet and app reads them the same way.

These are standard Excel and CSV files, so most grooming and booking apps can read them. If the new app offers to move your data for you, send them the two CSV files.

• Names come in separate first and last name columns.

• Addresses are split into street, apt or suite, city, state, and ZIP code.

• Pets are in their own file, and every row carries the owner's name, email, phone, and Client ID, so each pet can be matched to the right owner.

• Pet details like breed, sex, birthday, weight, and notes have their own columns. Anything a new app has no place for can usually go into its notes.

• Vaccines are listed together in one cell per pet, like Rabies: expires Mar 9, 2027; Bordetella: expires Jan 15, 2027. You may need to enter them one by one in the new app.

• Visit history comes as totals and dates: visits, last visit, next visit, no shows, and what each client paid. Individual appointments and services are not part of this export.

Opening a second shop, or starting over in a new Furbello account? The CSV files go right back in through Import. Do it in this order:

1. 1In Customers, tap Import and choose the clients CSV. Furbello knows its own column names in English and Spanish, so the columns match on their own. Check the preview, then import.
2. 2Run Import again with the pets CSV. Each pet lands on its owner, matched by email or phone.

Import brings back names, contact details, addresses, text consent, vet and emergency contacts, notes, and each pet's details. Visit counts, payments, and vaccines stay in the files for your records.

Only people with export access can download your list. When Furbello support looks into your account to help you, exports are turned off, so your client list never leaves with anyone else.