When the 2:30 never shows, your time still gets paid
Reminders stop most no shows. Deposits and a card on file handle the rest: clients agree to your policy when they book, and you charge your fee in one tap when someone ghosts a slot.
A card on file, agreed to in writing
Stored by your own payment provider, never by us.
Ask clients to save a card right after they book online. The card is vaulted by your own Square or Stripe account, and the client agrees to your written cancellation policy the moment they save it. Their agreement is kept on record with the appointment.
- Card saved right after booking, held by your payment provider
- Your fees and your late window, in your own words
- The client's agreement recorded when they save the card
- Ask for a card from any appointment with one link
Appointment — Zeus, 2:30 PM · No show
Or take a deposit up front
Money in hand before the slot is confirmed.
Prefer deposits? Turn them on for online booking and the deposit is collected through your own Square or Stripe account before the appointment is confirmed. At checkout the deposit is credited automatically, so it is never counted twice.
- Deposits collected before the slot is held
- Credited automatically at checkout
- Works alongside a card on file
- Your money goes straight to your own account
sunnypaws — online booking
Biscuit · Golden Retriever
Full Groom · Large (46–70 lb) · starting at $95
Most no shows never happen
Because the reminder reached them first.
Confirmations and reminders go out by text and email with a one tap confirm link, and clients can reschedule themselves within your limits instead of just not coming. When someone does no show, they get a follow up email inviting them to rebook.
- Reminders with one tap confirm or request to cancel
- Clients reschedule themselves instead of skipping
- Follow up email invites no shows to rebook
- Past no shows tucked away so your calendar stays clean
Messages — Dana (Biscuit)
Sunny Paws: Reminder — Biscuit has a Full Groom Tue 9:00 AM. Confirm: furbello.com/c/…
Fair to you, fair to your clients
One tap fees
Charge your no show or late cancellation fee from the appointment. Never automatic, always your call.
Policy on record
Every card is saved with the policy the client agreed to, so there is no argument later.
Your late window
Set how close to the appointment a cancellation counts as late, and what it costs.
Easy rescheduling
The easier it is to move an appointment, the fewer people simply do not come.
Confirmations you can see
Know who confirmed before the day starts, and call the few who did not.
Your processor, your money
Furbello never sits between you and your money. Payments go to your own account.
Questions groomers ask
Most salons charge 50 to 100 percent of the service for a no show and a smaller fee for cancellations inside 24 or 48 hours. Put it in writing, have clients agree to it when they book, and apply it consistently.
No. You decide. When a client no shows, you charge the fee from the appointment in one tap, with the policy they agreed to on record.
With your own payment provider, such as Square or Stripe. Furbello does not store card numbers.
Deposits work well for new clients and long appointments. A card on file is gentler for regulars. Many salons use both: deposits for first visits and a card on file after that.