Furbello.

Terms of Service

Last updated October 13, 2026

These terms are an agreement between your business and FlashStep Technologies LLC, a Florida company that makes Furbello ("Furbello," "we," "us"). By creating an account or using Furbello, you agree to them on behalf of your business. If you don't agree, please don't use Furbello.

Our Privacy Policy explains how we handle information and is part of these terms.

1. Using Furbello

  • Furbello is software for pet grooming businesses: scheduling, online booking, client and pet records, team tools, mobile routing, reminders, payment tools, websites, and reports.
  • You must be at least 18 and allowed to agree to these terms for your business.
  • Some features may be marked as new or in testing, and they may change.

2. Your account and team

  • Keep your sign in details safe, and tell us right away if you think someone got into your account.
  • You're responsible for what happens in your account, including what your team members do. You decide each member's access and can remove it anytime.
  • Give us accurate information, and keep your business and billing details up to date.

3. Free trial, plans, and billing

  • New businesses get a free trial. No credit card is needed to start.
  • After the trial, a paid plan keeps your workspace running. Plans are billed monthly in advance through Stripe and renew automatically until you cancel.
  • Prices are shown before you subscribe. If we change a price, we'll tell you at least 30 days before it applies to you, and we'll honor any price promise we made to you in writing.
  • Each plan includes a monthly allowance of text messages. Extra text packs are optional purchases.
  • You can cancel anytime from Billing, which stops future charges. Payments already made aren't refunded, except where the law requires it.
  • If a payment fails, we'll email you and give you 7 days to update your card before the workspace is paused. Your data stays safe while it's paused.

4. Your data

  • Everything your business puts into Furbello, including client, pet, and appointment information, belongs to your business.
  • You allow us to store, process, and share it only as needed to run Furbello for you, for example to send your reminders through our email and text providers, as described in our Privacy Policy.
  • You're responsible for having the right to collect and use your clients' information, and for following the privacy laws that apply to your business.
  • We never sell your data, and we never use your clients' information to market to them.
  • You can ask us for a copy of your data, or to delete your account and its data, anytime at hello@furbello.com.

5. Texting and emailing your clients

  • Only message people who have a relationship with your business. Only text clients who agreed to receive texts, and never try to get around an opt out. STOP replies are honored automatically.
  • Your messages must follow carrier rules and the laws that apply, such as the TCPA and CAN SPAM. You're responsible for wording you write yourself.
  • We may pause or stop messages that look like spam or abuse, or that could harm our ability to deliver messages for everyone.
  • We can't guarantee delivery: carriers and email providers can delay or block messages.

The text message program for clients: appointment messages from the grooming business, sent through Furbello, such as confirmations, reminders, arrival times, and receipts. Message frequency varies with appointments. Message and data rates may apply. Reply HELP for help or STOP to cancel. Carriers aren't liable for delayed or undelivered messages.

6. Payments with your clients

  • Deposits, payment links, cards on file, and terminal payments run through your own Stripe, Square, or Clover account. Your agreement with that provider covers those payments, including fees, disputes, and payouts.
  • Furbello isn't a payment processor and never holds your money.
  • Before charging a client's saved card, for example for a no show fee, you must have their agreement. Furbello records the agreement the client gives when saving a card.
  • You're responsible for your prices, policies, refunds, and any fees you charge your clients.

7. Booking pages and websites

  • Your booking page and any website we host for you (like yourname.furbello.com) show the information and content you choose. Make sure you have the right to use it, including photos and logos.
  • If an account stays inactive after its trial ends, we may release its booking link name so another business can use it. We'll email the owner at least 30 days before that happens.

8. What you can't do

  • Use Furbello for anything illegal, harmful, or deceptive.
  • Send spam, or message people who didn't agree to it.
  • Try to access another business's data, get around our security, or disrupt Furbello.
  • Copy, resell, or reverse engineer Furbello, or scrape it with bots.
  • Upload harmful code, or content you don't have the right to use.

9. Support access

We may access your account to help when you ask, to fix problems, and to keep Furbello secure. You choose in Settings whether our support may enter your workspace: allowed, only with your approval each time, or not at all. Support visits are logged, and you can see them in Settings.

10. Our part

  • We work hard to keep Furbello reliable and secure. We may improve, change, or remove features over time, and if we remove a major feature you pay for, we'll tell you ahead of time.
  • Furbello may sometimes be unavailable for maintenance or for reasons outside our control.

11. Ending your account

  • You can cancel anytime. When a trial ends or a plan is canceled, your data stays in place until you ask us to delete it. To delete your account and all its data, email hello@furbello.com.
  • We may suspend or close accounts that break these terms, don't pay, or put others at risk. We'll give notice when we reasonably can.

12. Disclaimers

Furbello is provided "as is" and "as available." To the extent the law allows, we make no promises beyond what these terms say, including that Furbello will be free of errors or always available. Furbello helps you run your business, but you're responsible for your business decisions, such as your vaccination requirements, your prices, and how you care for pets.

13. Limitation of liability

To the extent the law allows, FlashStep Technologies LLC isn't liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data. Our total liability for any claim related to Furbello is limited to the amount you paid us in the 12 months before the claim.

14. Your responsibility to us

You'll defend and hold FlashStep Technologies LLC harmless from claims that come from your use of Furbello in a way that breaks these terms or the law, including messages you send and charges you make.

15. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any dispute will be handled in the state or federal courts located in Florida, and both of us agree to those courts.

16. Changes to these terms

We may update these terms. For important changes, we'll tell account owners by email or in the app before they take effect. Using Furbello after that means you accept the updated terms.

17. Contact us

FlashStep Technologies LLC, Florida, United States.

Questions about these terms: hello@furbello.com